SHIPPING GUIDLINES
PLEASE USE THE FOLLOWING ADDRESS FOR MAILING IN YOUR PROJECT
RGW LLC
10707 SERRENTO HILL
HELOTES TX 78023
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Include a copy of our FFL. DOWNLOAD HERE
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Include a copy of your Invoice that was emailed to you and the applicable Order Form PDF from the list below with your shipment. Use the MOD-I Order Form for all MOD-I orders, ES-I Order Form for all ES-I orders, RGW Order Form for M&P, CZ, Sig, etc.orders. If you're shipping a Glock frame for the MOD-I Hybrid Frame Package or a Staccato/2011 frame + grip, please include a copy of your invoice along with a copy of your ID. If you're shipping a slide for machining, please include a copy of your invoice with your shipment.
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Include a legible copy of your government issued ID if shipping directly to us. Your ID must be up to date with your current address as we are required by law to ship to the address listed on your ID. If you reside in a state that will not issue you a new ID with your updated address, please include proof of your address update along with your ID (i.e. utility bill, DMV print off)
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Package your frame/parts well. Wrap all parts adequately so that they're not harmed during travel. Please DO NOT use packing peanuts, or excessive packing material. Please DO NOT send your frame in a gun case as this unnecessarily adds to shipping costs and you will be subject to additional shipping charges if you choose to ship your items this way. Please DO NOT include any unnecessary accessories such as lights, laser, etc. Additionally, we're not responsible for the receipt of damaged items. Please only include your frame if your order only includes framework.
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Please DO NOT strip your frame as we prefer the parts stay intact to function check once services are complete. If you would like sights or other parts that require the slide to be installed, then please include your slide with your shipment. If you're sending in or purchased an M&P Apex trigger kit to be installed, then you'll need to include your slide to install the plunger.
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Please ship all serialized items (Frames, Complete Firearms, etc.) to us via UPS or FedEx. DO NOT ship your frame or firearms via USPS unless you are an FFL. You may also ship your serialized items (Frames, Complete Firearms, etc.) to us via your local FFL. Please contact them for any applicable fees and their shipping process. You may however, ship Sig P320/365, OZ9, and Staccato/2011 Grip Modules as long as they're not installed on the frame, via USPS directly to us as these are non serialized items.
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DO YOU OFFER LEO/MIL DISCOUNTS?Yes, we offer a 20% discount on Frame Packages for active or retired LEO, MIL and FIRE (including EMTs) along with anyone that is the head of security for their church. When placing your order please use code SERVICE20 at checkout. We ask that you please contact us via email prior to placing your order providing a copy of your ID/credentials so that we can verify that you qualify for the discount. Any orders received utilizing this discount that do not include a copy of the requested credentials, are subject to a refund and the return of your items less the cost of shipping the items back to you. LEO/MIL/FIRE discounts cannot be combined with sales or other discounts. Feel free to contact us with any questions.
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DO YOU WORK ON *INSERT GUN MODEL HERE*?If it's polymer then we can likely work on it. However, there are exceptions and we do not currently offer work on frames that have previously been modified or stippled. Please contact us for a quote if you do not see a frame package for your frame type listed on our site.