**PLEASE READ CAREFULLY**

 

All shipping of serialized and non serialized parts can be handled through RisenGunworks LLC because we possess a Federal Firearms License (FFL).  For serialized parts and complete firearms, we are required by law to ship to the address that is listed on your government issued ID that you provide.  When shipping your serialized items, please include a legible copy of your chosen form of identification (DL, Military ID, Passport, etc), a completed Order Form, a copy of you invoice along with a copy of our FFL.  Non-serialized parts can be shipped directly to us and returned to any designated location and do not require a copy of your ID or our FFL.  It is required by law that if you do not posses a Federal Firearms License that you must ship handguns by 2nd day air with a contract carrier (UPS or FEDEX). DO NOT ship your firearm via your local post office (USPS), this is the law. You may however, ship Sig P320 modules and Polymer80 Frames that have not been milled/drilled via USPS. 

 

** Please note that additional shipping costs may apply to Hawaii & Alaska. Please contact us prior to shipping your frame for exact rates that will apply.

 

STEPS FOR SHIPPING YOUR FRAME

**ONCE WE'VE CONTACTED YOU TO SEND IN YOUR FRAME, PLEASE FOLLOW THE DIRECTIONS BELOW**

 

 ALL FIREARMS MUST BE SHIPPED VIA 2ND DAY AT A MINIMUM VIA UPS OR FEDEX. 

We suggest you buy the insurance as well, however, this is not required. DO NOT ship your firearm via USPS if you do not possess a FFL. 

** Please note that additional shipping costs may apply to Hawaii & Alaska. Please contact us prior to shipping your frame for exact rates that will apply.

PLEASE USE THE FOLLOWING ADDRESS FOR MAILING IN YOUR PROJECT

RGW LLC

10707 SERRENTO HILL

HELOTES TX 78023 

  1. Print and include a copy of our FFL.  DOWNLOAD HERE

  2. Print and include a copy of your Invoice that was emailed to you and the applicable Order Form PDF From the list below with your shipment. Use the Glock Order form for all MOD-I orders, ES-I Order form for all ES-I orders, RGW Order from for M&P, CZ, Sig, etc.orders, and Agency Arms Collab for Agency Collab orders. 

  3. Include a legible copy of your government issued ID. Your ID must be up to date with your current address as we are required by law to ship to the address listed on your ID.

  4. Package your frame/parts well. Wrap all parts adequately so that they're not harmed during travel but please DO NOT overpack your items. Please DO NOT use packing peanuts, or excessive packing material. Please DO NOT send your frame in a gun case as this unnecessarily adds to shipping costs and you may be subject to additional charges if you choose to ship your items this way. Please DO NOT include any unnecessary accessories such as lights, laser, etc. Additionally, we're not responsible for the receipt of damaged items. Please only include your frame if your order only includes framework. Please DO NOT strip your frame as we prefer the parts stay intact to function check once services are complete. If you would like sights or other parts that require the slide to be installed, then please include your slide with your shipment. If you're sending in or purchased an M&P Apex trigger kit to be installed, then you'll need to include your slide to install the plunger.

Frequently asked questions

WHAT IS THE DIFFERENCE BETWEEN QUEUE TIME AND LEAD TIME?


The QUEUE TIME is the approximate wait time before we contact you to send in your frame after you've placed an order. The actual LEAD TIME is the timeframe from which we receive your frame to which we anticipate the work being completed and your frame being shipped back to you or your FFL. Please feel free to contact us with any questions. Current Queue Time: approx 10-12 Weeks Current Lead Time: 4-6 weeks depending on services rendered and place in the queue as we go in order of the orders placed. (Allow additional time for Cerakote Services)




DO YOU OFFER LEO/MIL DISCOUNTS?


Yes, we offer a 20% discount on Frame Packages for active or retired LEO, MIL and FIRE (including EMTs) along with amyonenthat is the head of security for their church. When placing your order please use code SERVICE20 at checkout. We ask that you please contact us via email prior to placing your order providing a copy of your ID/credentials so that we can verify that you qualify for the discount. Any orders received utilizing this discount that does not include a copy of the requested credentials are subject to a refund and the return of your items less the cost of shipping the items back to you. LEO/MIL/FIRE discounts cannot be combined with sales or other discounts. Feel free to contact us with any questions.




WHAT IS THE TURNAROUND TIME FOR SERVICES?


Turnaround time will vary based on current volume,. However, the current lead times are generally 3-5 weeks from the the time we receive your frame. We process orders in the order in which they're received and not according to the service selected. Lead times are subject to change at any time and we will do our best to notify you of any extension to the lead time if your order is affected. Please feel free to reach out if your frame has been with us longer than the quoted lead time above for an update. We ask that you please do not contact us asking if your frame is done yet or when it will be done if it has not exceeded the quoted lead times, as this just slows down the process.




DO YOU WORK ON *INSERT GUN MODEL HERE*?


If it's polymer then we can likely work on it. However, there are exceptions and we do not currently offer work on frames that have previously been modified or stippled. Please contact us for a quote if you do not see a frame package for your frame type listed on our site.





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© 2020 RISEN GUNWORKS LLC

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